Persimmon Homes Maintains 5-Star Customer Satisfaction for Third Consecutive Year

In a display of consistency and quality, Persimmon Homes has once again secured a five-star rating in a prominent annual customer satisfaction survey.

This accolade marks the third consecutive year that the South West housebuilder has been recognised for its exceptional service and build quality.

Consistent Excellence

The five-star rating, a symbol of trust and quality within the housing sector, is awarded to companies where over 90% of the homeowners recommend the builder to friends and family. This year, nearly 6,500 Persimmon customers participated in the independent survey, reflecting widespread approval of the company’s standards.

Regional Presence

Persimmon boasts several active development sites across the South West, including locations in Helston, Bridgwater, Tewkesbury, and Wantage. The broad geographical spread of their projects underscores their significant impact on the region’s residential construction sector.

Independent Oversight

Major housebuilders like Persimmon are subject to oversight by the New Homes Quality Board and are registered with the New Homes Ombudsman Service. This service provides a critical safety net, offering a free and independent resolution service for any issues new homeowners might encounter.

Commitment to Improvement

Liam Scott, the Regional Chairman for Persimmon in the South West, expressed pride in the company’s achievements. “We’re proud the improvements we’ve made in build quality and customer service are being reflected in how customers feel about their new home and homebuying journey across the South West,” he stated.

Liam also highlighted the positive feedback received not just from the survey but also from online platforms like Trustpilot, reinforcing the company’s commitment to enhancing customer satisfaction continuously.

A Trusted Choice

With another year of top-tier ratings, Persimmon Homes remains a trusted choice for homebuyers in the South West, promising quality, reliability, and a customer-focused approach to homebuilding.