Cornwall Builder Achieves Unprecedented 15-Year Streak Of 5-Star Customer Ratings

In an outstanding feat of customer satisfaction, Barratt David Wilson Homes Exeter has been awarded a 5-star rating for the 15th consecutive year, cementing its position as a leader in the housebuilding industry in Cornwall.

The Home Builders Federation’s (HBF) annual New Homes Customer Satisfaction Survey revealed that over 90% of its customers would recommend the builder to a friend, a testament to the company’s commitment to quality and service.

Decade and a Half of Excellence

Andrew Spicer, managing director at Barratt David Wilson Homes Exeter, expressed his pride in the achievement, stating, “To be rated as a 5-star builder by our customers for 15 years in a row is something we are really proud of. It takes a real dedication to customer satisfaction and going above and beyond for over 90% of our customers to say they would recommend us to a friend.”

The 5-star rating is the highest possible accolade awarded by the HBF and is based solely on customer feedback to the critical question: “Would you recommend your builder to a friend?” Barratt’s consistent ability to exceed customer expectations underscores its dominant place in the market.

Building More Than Homes

Not only has Barratt maintained top customer satisfaction rates, but it has also excelled at the NHBC Pride in the Job Quality Awards, often dubbed the ‘Oscars’ of the housebuilding industry. With over 11,000 site managers participating annually, Barratt’s site managers have clinched 96 Pride in the Job Quality Awards last year, the highest in the industry for 19 consecutive years.

A Focus on Quality and Community

Barratt Homes and David Wilson Homes are not just building homes but are fostering communities with their projects like Treledan in Saltash, offering much-needed new homes for local residents. Their commitment extends beyond construction to supporting homebuyers through various schemes, including Part Exchange Guarantee and Key Worker Deposit Contribution Scheme, ensuring that more people can find their dream homes.

Industry Recognition

Stewart Baseley, executive chairman of the Home Builders Federation, commended Barratt for their consistent performance. “For a company to achieve 5-star levels of satisfaction is a significant achievement and shows the commitment from everyone within Barratt to the customer,” he noted.

The HBF survey is one of the largest of its kind in the UK, completed by over 60,000 new homeowners annually. The star rating system highlights which housebuilders have successfully met the needs and expectations of their customers.

A Model of Homebuilder Excellence

As Barratt David Wilson Homes Exeter continues to set the standard for the industry, prospective homebuyers can feel confident in their choice to partner with a builder that not only constructs high-quality, energy-efficient homes but also prioritises the satisfaction and happiness of its customers. With a track record like this, Barratt’s future in Cornwall looks as solid and promising as the homes they build.